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Elements and Performance Criteria

Required Skills

Required skills

literacy skills to

work with quality documents and project records

produce records for quality control and auditing purposes

planning and organising skills and attention to detail to monitor compliance with agreed standards

teamwork and communication skills to

communicate quality issues

identify stakeholder satisfaction

Required knowledge

quality assurance processes and requirements

quality control processes and requirements

quality criteria relevant to the industry context

qualitymanagement tools and methodologies relevant to the industry and organisation context

quality standards and their place in the project life cycle

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying qualitymanagement and continuousimprovement techniques in a project relevant to the organisation and industry context

applying quality processes and procedures in a project

clarifying quality requirements with stakeholders

identifying external standards legislation and regulations

maintaining accurate quality records

Context of and specific resources for assessment

Assessment must ensure access to

examples of project documentation used for qualitymanagement purposes

project records

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following assessment methods are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations

analysis of responses to case studies and scenarios that present issues and problems in project quality management

review of records documented and maintained

evaluation of documented results of project activities and product performance

evaluation of reports developed about shortfalls in quality outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality requirements may include:	acceptable tolerances and variation to specifications explicit and implicit performance expectations product and service specifications.
Quality criteria may include:	Australian and international standards codes of conduct industry and organisational policies and practices legislation and regulation requirements.
Information may include:	designated standard operating procedures and regulations organisation and project standards organisational quality-management policy and guidelines as applied to specific requirements of a project project quality guidelines and instructions.
Quality assurance may include:	project finalisation process to capture lessons learned and to enable continuous improvement systematic review of the project-management process to ensure compliance with organisational policy and guidelines.
Quality-management tools and methodologies may include:	methodologies, including: continuous improvement process lean management Six Sigma Total Quality Management tools, including: cause and effect diagram (fishbone, Ishikawa) control charts flowcharting histogram Pareto chart root cause analysis run chart scatter diagram.
Quality control may include:	inspections and audits in compliance with guidelines monitoring conformance to the specification recommending ways to eliminate causes of unsatisfactory performance of products or processes regular inspection by the individual or the monitoring of inspections by internal or external agents reporting variances.
Others may include:	higher project authority organisational quality management project manager project specialists and other personnel team members.